Refund Policy
We’re Here If There’s a Problem
If your product arrives broken, we offer a simple solution so you can choose the option that works best for you.
If you receive your product in a broken condition, please contact us so we can help resolve the issue quickly and fairly.
When Refunds Apply
Refund or replacement requests apply if the product you receive is broken when delivered.
Your Options
If your product arrives broken, you may choose one of the following solutions:
- Receive a refund through Whish.
- Receive another product as a replacement.
Refund Method
Approved refunds for broken items are sent through Whish.
Replacement Product
If you prefer, instead of a refund, we can send you another product as a replacement for the broken one.
To speed up the process, it is best to contact us as soon as you receive the broken product and include clear details about the issue.